Policies & Procedures

Here you will find answers to our most frequently asked questions.

What is the difference between Scratch & Dent, Open Box & Refurbished? 

Scratch & Dent - Means that the product is in more or less new condition, has never been used but that the product and packaging is not in perfect condition and that there are noticeable blemishes on the product and/or packaging.

Open Box - Means that the product was shipped to a customer, they opened it up and realized after using it less than 2 or 3 times that they no longer wanted the product and shipped it back. This means it's in like new condition and not used more than a handful of times.

Refurbished - Means that there was some sort of defect or issue with the product and we needed our technical team to fix the problem so that it is now usable again. All refurbished products are tested before leaving the warehouse to ensure they are in working order.

Are any brand new products on SolarClearout.com?

No. SolarClearout.com only sells scratch & dent, open box or refurbished products. All sales are final and no returns are accepted.

Disclaimer:
Please note that the batteries you receive may arrive without a charge. It is the customer's responsibility to ensure that the battery is charged before use. We recommend fully charging the battery as per the manufacturer's instructions to maximize its performance.

How quickly will I receive my products? 

We process all orders in 72 hours and shipping typically takes 5-10 days. 

Who do I contact if I need support? 

Please get in touch using our contact us page here.

Shipments & Lead Times

We process all orders within 72 hours. From there, we do our best to ship as quickly as possible. Shipping times vary depending on the product and size of your order. We will send you your tracking information to the e-mail and/or phone number on file.

With the incredible demand for solar products, our average delivery time to your door is between 5-10 business days from date of order. However, for some products, shipping can be as fast as 3-7 business days to your door. Please check specific product pages for the most accurate information. 

If you place an order for something that is not in stock our team will reach out to you within 24-72 hours of placing your order to determine how you would like to move forward.

Order Shipments & Tracking 

You'll receive a confirmation email immediately after your order has been placed.  We process all orders during weekdays (M-F) during our regular business hours. 

*If there are hold ups on your order we will contact you directly via phone or email. If a product you've ordered is not in stock or is on backorder, a member of our team will reach out within 24-48 hours.

Receiving Shipments (How to handle damages) 

When your order arrives - thoroughly inspect packaging and goods right away. In the RARE chance there's any visible damage - it is important that you mark this on the way bill/delivery receipt with the delivery person (if possible). If not, simply take pictures of how your products arrived. 

If you're not home when your shipment arrives (generally for smaller orders) and you see it's arrived damaged - again, it is very important that you take pictures right away and contact the shipping carrier directly (FedEx, UPS, DHL, USPS etc) in order to submit a damage claim.

From there, please contact us or respond to this e-mail and include the images and any other information we may need. If you have received a damaged item, please make sure you have all the necessary and relevant information so that we can help you properly.

*KEEP ORIGINAL PACKAGING* - We always suggest hanging on to ALL of your original packaging.

Receiving Shipments (Freight and Oversize) 

The majority of our orders ship via standard carriers (Fed-Ex, UPS, DHL, USPS) etc. However, depending on your order, you could have larger or oversize items which will require a special shipping service like freight. 

Cancellations

We will gladly cancel orders within the first 24 hours. If it's been more than 24 hours and/or your order has shipped, we will work with you to get your products back with minimal cost to you.

Return Policy

All sales have a 30 day money back guarantee.  If the product is damaged or defective contact Solar Clearout and they will provide you with the instructions/information that you will be required to provide to Solar Clearout inorder to receive your full refund.  

Final sale and non-returnable items:

All final sale merchandise cannot be returned. Other non-returnable purchases include cables, custom and personalized orders.

Any equipment malfunctions due to the addition of third-party equipment without written approval from Solar Clearout Technical Product Specialists may be considered misuse and void warranty or returns.

We'll respond to your email within 24-48 hours and provide next steps and necessary information required.

*All shipping charges are non-refundable.

Warranties & Replacements 

Warranty Policy - Not All Solar Clearout products receive the full manufacturer warranty.  Please see the product page of the item(s)you have purchased for more warranty information.  After 30 days of purchase, we are more than happy to help you get in touch with the manufacturer if you are not sure what your warranty limitations are.

Solar Clearout does not offer an inhouse warranty on any products; it is the customers responsibility to check the warranty details on the product page.

When it comes to submitting a warranty claim, you will need to reach out to the manufacturer directly.   We can loop you in with the manufacturer to obtain warranty, repair and/or service information if required. Most manufacturers will require the following information: 

1. Serial number of the item 
2. Purchase date 
3. Warning, Error or Panel Fault Message
4. Description of the problem

Installation & Workmanship 

Installation & Associated costs - Installation of our products may require technical expertise or additional equipment that is not provided by us. We do not assume any responsibility for installation costs or additional fees that may be incurred by the customer due to incorrect installation or use of our products or services. It is the customer's responsibility to ensure that all installation requirements are met, and any necessary equipment or expertise is acquired before installation. We recommend customers seek professional assistance for installation, especially if they lack the necessary technical expertise. We will not be held liable for any losses, damages, or expenses incurred by the customer due to incorrect installation or use of our products or services. Furthermore, any costs associated with regular maintenance & upkeep of the solar system is the responsibility of the customer.